Features - Pauli Antoine

Putting the Carte before the Course

April 3, 2011 by pauliantoine

Here’s how to create the proper table setting for the type of meal served and the style of service. By Pauli Antoine "Putting the Carte before the Course" is a classic crossword clue. The answer: MENU. The word "menu," derives from the Latin "minutus" or something small. In French, it ... View Post

The Titanium Rule to Haute Etiquette

March 3, 2011 by pauliantoine

Achieve fine-dining service standards at the level of casual dining by understanding your customers and exceeding their expectations. By Pauli Antoine I am often asked whether the level of service should change depending on the type of restaurant, like fine service for fine dining and ... View Post

How to Treat the Customer Like a King

January 3, 2011 by pauliantoine

The Three Kings in a Manger scene offers valuable lessons in service and respect. By Pauli Antoine When the Three Kings saw the Child Jesus, they bowed and fell on their knees. To show great respect for the King, they presented their gifts with warmth, sincerity and pride. Respect means ... View Post